Terms & Conditions

Code of Conduct

  • Please do not bring your gym bag or other personal belongings onto the fitness floor.
  • Outdoor shoes are not permitted inside the gym between November 15th and April 15th.
  • RF Team is not responsible for lost or stolen items.
  • Please do not disturb others. Focus on your own workout and allow others to do the same.
  • Please do not interfere in another member’s workout.
  • Re-rack weights and return all other equipment and accessories to their proper locations.
  • Ask Coach Roula Team to show you how to operate equipment properly so that others are not waiting as you figure it out.
  • Wipe down all equipment after use.
  • Stick to posted time limits on all cardiovascular machines.
  • Don’t drop your weights.
  • Members must take turns, share and respect each other.
  • Members must bring their own cardio and shower towels.

Private or Semi-Privates Session policy :

  • Members should show up before 10 minutes of starting a session.
  • Cancellations need to be made at least 6 hours in advance of the scheduled training session. If less than 6 hours’ notice is given, the session is forfeited.
  • Please be on time for appointments and classes. Personal Training sessions that start late due to a client’s late arrival will still end one-hour from the original planned start time.
  • Late Policy – A cell phone is the official time keeping unit. The trainer will wait 15 minutes for clients. After 10 minutes, it will be considered a no-show and that session is forfeited.
  • Members should consider the possibility of having different levels of exercises in the same session that suit their ability and strength, Coach Roula is responsible in choosing the proper exercises for the safety and protection of everyone
  • Personal Training sessions are 55 minutes long.
  • Coach Roula reserve the right to refuse services to clients who may not be able to exercise safely with the level of supervision provided by this program.
    If you need to cancel or reschedule, please use the booking app or the booking link that you receive upon registration.
  • Taxes will be added to any mentioned prices.

Cancellation Online at the Gym 3-month Package Policies

Thank you for choosing our services. We understand that circumstances may arise that require you to cancel your membership. Please review our cancellation policy below:

1. Cancellation within the First 30 Days:

  • If you decide to cancel your membership within the first 30 days following your registration, a cancellation fee of 20% of the total cost of your membership will be charged.
  • Additionally, for any sessions attended during this period, you will be charged at the regular price.

2. Cancellation Before Three Months:

  • You cannot cancel or request a refund before completing three months of your subscription.
  • Taxes, whether applicable to cash or transactions made through the website, will be included in the cancellation fee.

3. Emergency Freeze Exception:

  • In case of emergencies, please reach out to Coach Roula Team to request a one-time exception to freeze your expiration date.
  • Coach Roula reserves the right to refuse the extension based on the circumstances.
  • Taxes, whether applicable to cash or transactions made through the website, will be accounted for during the freeze period.

4. Downgrading Package:

  • If you decide to downgrade your package to a lower-priced option, a 20% fee will apply.
  • Any extra features included in your current package but not available in the lower package will be charged separately.
  • Taxes, whether applicable to cash or transactions made through the website, will be included in the downgrade fee.